704-366-2126

Trusted in Charlotte since 1952 Same-day service available

Residential Appliance Repair Services

A bright white kitchen with stainless steel appliances

The major appliances in your kitchen and laundry room are all on this page. Find the one giving you trouble and give us a call. Plaza Appliance Service Co has offered residential appliance repair services across the greater Charlotte area since 1952, and every visit draws on that experience.

You do not need to diagnose anything first. Tell us the type of appliance, the brand, and what it is doing differently, and we take it from there.

Call 704-366-2126

Kitchen appliance repair services

Here is each kitchen appliance we repair, the signs that it needs attention, and what is worth telling us when you call.

Refrigerator repair

A refrigerator that is running warm, leaking onto the floor, or making a sound you have never heard before needs attention fast, because the food inside is on the clock. We repair household refrigerators, including counter-depth models. One common pattern is a fresh-food section that runs warm while the freezer stays cold, which can point to an airflow problem between the two; another is water collecting under the crisper drawers. Keep the doors closed and head to our refrigerator repair page.

Freezer and ice maker repair

Frost building up, a freezer losing its chill, an ice maker that has gone quiet or makes less than it used to. We service freezers, upright freezers included, and the ice makers inside refrigerators. Before you call, check that the ice maker's arm or switch is on and that the door closes fully. Our freezer and ice maker repair page explains what to tell us.

Dishwasher repair

If water is left standing in the tub, dishes come out dirty, a cycle stops partway, or the door will not latch, the dishwasher needs a look. We repair dishwashers and also offer dishwasher cleaning and filter service. Poor cleaning often starts with a dirty filter or clogged spray arms, so cleaning the filter as your owner's manual shows is worth trying first. Learn more on our dishwasher repair page.

Garbage disposal repair

A disposal that hums without spinning, grinds louder than it should, or will not turn on at all brings kitchen cleanup to a stop. Switch it off, and never reach inside. A disposal that will not start may have tripped its reset button (your owner's manual shows where); if pressing it once does not help, leave it off and call. Our garbage disposal repair page covers what happens next.

Oven, range, and cooktop repair

We repair ovens, ranges, stoves, cooktops, and wall ovens. Uneven baking, an oven that will not reach temperature, a burner that will not light, controls that do not respond: tell us which part is acting up. An electric oven that will not heat can be as simple as a tripped breaker or as involved as a failed heating element; a gas burner that clicks without lighting can be an igniter problem or a clogged burner. If you smell gas, leave it off and call your gas utility first. See oven, range, and cooktop repair.

Microwave repair

We repair over-the-range, built-in, and microwave hood combo models. If yours runs but does not heat, sparks, or has a dead display, stop using it and call. The parts that produce the heat can hold a charge even when the microwave is unplugged, so this is not an appliance to open up yourself. Because a built-in model has to fit its cabinet opening, it makes sense to price the repair before shopping for a replacement. Our microwave repair page has the details.

Laundry appliance repair

Washer and dryer repair

Laundry backs up quickly when a washer will not drain, fill, or spin, or when a dryer runs a full cycle and the clothes come out damp. We repair top-load and front-load washers, dryers, and side-by-side pairs. A washer that will not drain is often blocked by something caught in the pump or the drain hose, or held up by a failed pump or lid switch. A dryer that tumbles but will not heat can point to a failed heating element or thermal fuse, while one that needs two cycles to dry may simply have a packed lint screen, so clean it before you call. Visit washer and dryer repair.

Preventive maintenance and appliance inspection

Not every call starts with a breakdown. If you want an appliance checked over before a problem starts, or something is not running the way it should, we offer:

  • Preventive maintenance: A tune-up visit for the appliances you count on most.
  • Appliance inspection: A look at a specific appliance and the concern you have about it, with a plain answer on whether it needs work.
  • Performance inspection: For a machine that still runs, but not the way it used to: a refrigerator drifting warmer than its setting, a dishwasher that leaves a film on glasses.
  • Safety check: A focused look for signs of wear or overheating on an appliance you have doubts about.
  • Refrigerator coil cleaning: Dirty coils make a refrigerator work harder than it should, run longer, and wear sooner.
  • Dryer lint cleaning: We clean out the lint that builds up inside the dryer cabinet, where the lint screen cannot reach it.
  • Dishwasher cleaning and filter service: For a dishwasher that smells or is not cleaning well.

We also replace damaged power cords as part of a repair. If a cord looks frayed or scorched, stop using the appliance and call. For maintenance and inspection visits, ask about pricing when you call. Read more on our preventive maintenance and appliance inspection page.

What every service call includes

Whatever we come out to fix, the visit works the same way. You get a two-hour arrival window, and same-day service is available when the schedule allows. Your technician explains the problem and gives you the total price before any work starts, and the decision is yours. Every repair is covered by our 90-day parts warranty and 90-day labor warranty. Seniors get a discount on repairs, so mention it when you call.

We service the Whirlpool family (Whirlpool, Maytag, KitchenAid, JennAir, Amana, Roper, and Estate), the GE family (GE, Monogram, Café, GE Profile, and Hotpoint), Samsung, LG, and Electrolux Group brands, and we work on residential appliances only. Our hours are Monday through Friday, 7:00 AM to 6:00 PM, and Saturday, 7:00 AM to 3:00 PM. We are a family-run business, and you can read our story to meet the people behind it. Prefer not to call? Send the request form on our contact page and we will call you back to set a time.

Choosing between repair, maintenance, and an inspection

Three kinds of visits, one phone number.

Call for a repair when something has stopped or changed: no cooling, no heat, no drain, a leak, a new noise, or an error code that keeps coming back.

Ask for preventive maintenance when everything works and you want it to stay that way. Coil cleaning, lint cleaning inside the dryer, and dishwasher filter service keep healthy appliances from straining, and a tune-up can catch a worn part before it strands you.

Schedule an inspection when you are not sure what you are dealing with. A performance inspection suits a machine that runs but seems off. A safety check suits an older appliance or anything that runs hotter, louder, or smells different than it used to. A plain appliance inspection tells you whether an appliance is worth keeping before you spend on it.

Not sure? Describe what is happening when you call and we will tell you which visit fits.

Appliance Brands We Service

  • Whirlpool
  • Maytag
  • KitchenAid
  • JennAir
  • Amana
  • GE
  • Monogram
  • Café
  • Hotpoint
  • Samsung
  • LG
  • Electrolux

The Whirlpool family (Whirlpool, Maytag, KitchenAid, JennAir, Amana, Roper, and Estate), the GE family (GE, Monogram, Café, GE Profile, and Hotpoint), Samsung, LG, and Electrolux Group brands.

Questions about our services

Which service page matches my appliance?

Go by the type of appliance, not the part you suspect. Each appliance has its own page above, from refrigerators to washers and dryers, and maintenance has one too. If you are still not sure, call and describe the appliance and the symptom, and we will point you the right way.

What appliance care services are available?

We offer preventive maintenance, appliance inspections, performance inspections, safety checks, refrigerator coil cleaning, cleaning of the lint inside the dryer, and dishwasher cleaning and filter service. If the appliance already has a problem, tell us that too, so we can plan the visit for both the repair and the care work.

How does pricing work for a repair visit?

There is a service call fee for a technician to come to your home. Your technician will diagnose the problem and give you a total price for the repair, and that price includes the service call fee.

Which brands do you service?

We work on the Whirlpool family, meaning Whirlpool, Maytag, KitchenAid, JennAir, Amana, Roper, and Estate; the GE family, meaning GE, Monogram, Café, GE Profile, and Hotpoint; plus Samsung, LG, and Electrolux Group brands. Have the brand and model number handy when you call if you can find them easily.

Should I repair my appliance or buy a new one?

Weigh its age, its overall condition, how well it still does its job, and how the repair price compares with a new appliance. Wall ovens, cooktops, and built-in microwaves are expensive to replace because the new one has to fit the same space, which favors repair. The diagnosis gives you a real repair price to weigh, and the decision is yours.

What should I have ready when I call?

The type of appliance and its brand, the model number if it is easy to find (look for a label inside the door or along the frame), what the appliance is doing and when it started, any error code on the display, and the address. If more than one appliance is acting up, mention each one so we can plan the visit around them.

We call you back to set a time

Schedule a Service

Send the details and we will call you during business hours to schedule your two-hour arrival window. In a hurry? Call 704-366-2126.

Only if it is easy to read. Please do not move a heavy or built-in appliance to find it.

Sending this form does not book a time; we call you to schedule. If an appliance sparks, smells like burning, or leaks near wiring, stop using it and call us at 704-366-2126. If you smell gas, do not touch plugs or switches: get everyone outside and call your gas utility first.

Pick your appliance and give us a call

Whether it is a refrigerator that is losing its cool or a dryer that has stopped heating, the next step is the same: call Plaza Appliance Service Co at 704-366-2126 and tell us what is going on. We will set a time, come find the problem, and fix it at a fair price. Or send the online request form and we will call you back.

Trusted in Charlotte since 1952

Why Homeowners Call Us First

Trusted Since 1952

Founded by Owen Johnson in 1952 and family-run today by Chris and Steve, still guided by "Fair prices. Quality work. Every time."

About Us

Same-Day Service

Same-day service is available, with two-hour arrival windows so you are not stuck waiting all day.

Request Service

Warranty on Repairs

Our repairs carry a 90-day parts warranty and a 90-day labor warranty.

Our Services

What Our Customers Say About Us

Plaza Appliance Service Company

4.6

Based on 152 Google reviews

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  • Matthew Nunn

    a week ago

    I have been going to Plaza for all of my appliance repair needs since I became a homeowner fifteen years ago and once again they have knocked it out of the park. I was having issues with my dryer. Yancey from Plaza promptly came to our rescue, having everything up and running within thirty minutes. He was kind and professional, and left the workspace clean. Because of there competency, professionalism and competitive pricing, I will continue recommending Plaza to all of my friends and family.

  • Reeves McGlohon

    a week ago

    Plaza Appliance fixed the lighting in what by today’s standards in an old refrigerator. They had to come out to our home twice; first to find a model number that I couldn’t find and then to make the actual repair once they located a hard to find part. They were pleasant to work with and quick to respond. They were willing to go the extra mile while other repair firms were unwilling to look at the problem once they found out the age of our fridge! Highly recommend.

  • Edward Shouse

    3 weeks ago

    Amazing experience. Came out the same day to diagnose a faulty dishwasher. Returned the next with a part to get it back up and running again. Communication, speed, and quality of service at this level is hard to come by these days. Thank you for sparing me an extra chore!!!

  • Miles Ingram

    4 weeks ago

    Plaza appliance was a great help with a fantastic technician. Overall great experience and washer was fixed exceptionally well.

  • Susan Eaker

    4 weeks ago

    Could not ask for a better experience. Called in the morning and technician onsite at 1pm that afternoon. Diagnosed, explained what repair was needed in a professional , efficient manner and repair was reasonably priced. I would highly recommend using Plaza Appliance Service Co.

  • Ashley Hess

    4 weeks ago

    Used several times over the years! Yancey is friendly, knowledgeable, and a great technician! Easy to book a service call and always arrive when they say they will.

  • Henri Gresset

    a month ago

    Yancey did a great job fixing our dishwasher — prompt & excellent service!

  • Kathleen Seeger

    a month ago

    Yancey, our technician at Plaza Appliance Service Co., ALWAYS provides friendly and thoughtful service. He communicates the details of the repair, as well as the cost, effectively. We always call Plaza Appliance Service if an appliance needs to be repaired.

  • Jane K. Gardner,PhD

    a month ago

    Wow! Amazing service and expediency are a rare thing in the service industry these days. Yancy replied to my text and was at my house and even went for the needed part to repair WITHIN HOURS ! An additional bonus was his kindness and love of animals. Even ones that are in the way ! Thank you !!!!

  • Stuart Bonner

    a month ago

    Yancey was prompt with arrival, repair and in coordinating prior to arriving. Both of the times we've worked with Plaza Appliance they have resolved our issue quickly and with no frills.

  • Scott Young

    a month ago

    We’ve used Plaza Appliance Repair for decades! They have best appliance repairmen in the city (especially Yancey)! Would never call anyone else!

  • Cheryl Johnson

    a month ago

    They came the same day we called, ordered the needed part, and installed it the next day. Good communication, fast service, friendly repairman!!